These Terms of Service ("Terms") constitute a legally binding agreement between you or the entity you represent ("Customer," "you," or "your") and InstantCS ("InstantCS," "we," "our," or "us") governing your access to and use of the InstantCS platform, including all related software, services, tools, and documentation ("Services").
By creating an account, clicking "I Agree," using the Services, or allowing your employees or agents to do so, you represent that you have the authority to bind yourself or your organization to these Terms and that you accept them in full.
InstantCS provides an AI-powered customer service platform that includes, depending on your subscription plan:
We reserve the right to modify, update, or discontinue features of the Services with reasonable notice. Material changes will be communicated at least 30 days in advance where possible.
To use InstantCS, you must register for an account and provide accurate, complete, and current information. You agree to:
You must be at least 18 years old and authorized to enter into binding contracts to use our Services.
InstantCS offers subscription-based pricing plans. Your plan determines the features, usage limits, and pricing applicable to your account. Details are available at the time of purchase and may be updated with notice.
Subscriptions are billed monthly or annually in advance. By providing payment information, you authorize us to charge your payment method on the applicable billing cycle. All fees are non-refundable unless otherwise stated.
Accounts with overdue balances may have Services suspended after a 10-day grace period. We reserve the right to charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by law, whichever is lower.
All fees are exclusive of applicable taxes. You are responsible for paying any sales, use, VAT, or other taxes associated with your subscription.
We may adjust pricing with 30 days' advance written notice. Continued use of the Services after the price change takes effect constitutes acceptance of the new pricing.
You agree to use InstantCS only for lawful business purposes and in compliance with all applicable laws and regulations, including telecommunications, consumer protection, and privacy laws (such as TCPA, GDPR, and CCPA where applicable).
We reserve the right to suspend or terminate accounts that violate this policy without prior notice.
You retain full ownership of all data, documents, call recordings, scripts, and other content you submit to InstantCS ("Customer Content"). By submitting Customer Content, you grant InstantCS a limited, non-exclusive license to use that content solely for the purpose of providing and improving your specific Services — not for any other customer's benefit.
Materials you provide to train your AI agent are stored in a secure, isolated environment and are never used to train AI models for other customers. Your competitive and proprietary information remains yours.
Data belonging to your end customers processed through the platform is handled by InstantCS strictly as a data processor on your behalf. You remain the data controller and are responsible for having appropriate legal basis for processing that data.
InstantCS works diligently to train and refine AI agents to perform accurately and professionally. However, you acknowledge and agree that:
We are committed to continuous improvement and will work proactively with you to address performance gaps identified during the service period.
InstantCS may integrate with third-party platforms including CRMs, calendars, telephony providers, and SMS gateways. We are not responsible for the availability, functionality, or data practices of any third-party services. Your use of integrated third-party services is subject to those services' own terms and policies.
InstantCS and its licensors retain all right, title, and interest in the platform, software, AI models (excluding your training data), documentation, and all related intellectual property. Nothing in these Terms grants you any ownership interest in InstantCS's technology.
You may not reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Services.
Each party agrees to keep the other party's Confidential Information (including business data, pricing, technical details, and Customer Content) strictly confidential and to use it only as necessary to fulfill obligations under these Terms. This obligation survives termination of the agreement for a period of three (3) years.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSTANTCS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO INSTANTCS IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless InstantCS and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
These Terms remain in effect for the duration of your active subscription and any renewal periods.
You may cancel your subscription at any time through your account dashboard or by contacting us at hello@instantcs.io. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a billing period.
We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees after the grace period, or if we are required to do so by law. We will provide notice where reasonably possible.
Upon termination, your access to the Services ceases. We will retain your data for 90 days post-termination, during which you may request an export. After 90 days, your data will be permanently deleted unless legally required to retain it.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Hillsborough County, Florida, under the rules of the American Arbitration Association.
You waive any right to participate in a class action lawsuit or class-wide arbitration.
We may update these Terms from time to time. We will notify you of material changes by email and/or via a prominent notice in the platform at least 14 days before the change takes effect. Continued use of the Services after the effective date constitutes acceptance.
For questions about these Terms, please contact us: